Policies and Grievances
Patient’s Rights & Responsibilities
Bill of Rights
Good healthcare involves teamwork between the health-care provider and the client: these rights and responsibilities are “a set of goals for both the provider and client in seeking, providing, and receiving high quality health care within a setting of honesty and respect.”
You have the right to:
- Be informed of your rights in advance of care and frequency of visits when applicable. as well as any modifications to the plan of care, the information being provided in your primary language and a manner that you understand.
- Freedom from discrimination because of age, ethnicity, gender, disability, religion, sexual orientation, values and beliefs, marital status, medical condition or any other arbitrary criteria.
- To choose and/or speak to, a health care provider including choosing an attending physician.
- Select the home medical equipment supplier of your choice.
- Confidentiality of all information pertaining to you, all of your medical care, and service, and to have personal health information shared in a setting of the highest degree of privacy, in accordance with state and federal law, including HIPAA.
- Access all your treatment records and communications to your case at a reasonable charge, as allowed by law.
- A timely response to any request.
- Full access to information from the healthcare provider about current FDA-approved or other proven treatments with discussion on alternative or complementary treatments made available.
- Join a trial without pressure or unwanted influence from the health-care provider, based on the client’s judgment of risks and benefits.
- Be fully informed, both orally and in writing, of your financial responsibilities and of any changes for which you will be responsible.
- Receive information about the care/services covered under the Medicare and/or Medicaid benefits.
- Be privy to information on your treatment outcomes.
- Participate in decisions concerning the nature and purpose of any care that will be performed and who will perform it, the possible alternatives and/or risks involved; your right to refuse, revoke or terminate all or part of your services, and to be informed of expected consequences of any such action based on the current body of knowledge and without jeopardizing access to care, treatment, or other services being provided.
- Voice grievances or complaints regarding your treatment plan, misappropriation of your personal property, mistreatment, neglect, verbal, mental, sexual, or physical abuse, including injuries of unknown sources, and/or recommend changes in policy, personnel, or care and services, without fear of any reprisals.
- Pharmacy’s scope of services, care, and products, to include any limitations of services and any changes in, modification or termination of services.
- Identify the staff member and their job title, and to speak with a supervisor of the staff member, if requested.
- Name an advocate such as a family member or other person to support the client.
- Inspect and receive an explanation of health care bills or proposed charges, regardless of payment source, and to receive needed referrals and/or help with reimbursement problems.
- Have one’s property and person treated with respect, consideration, and recognition of client dignity and individuality.
Responsibilities
You have a responsibility to:
- Participate in the decision making of the development of your plan of care and communicate whether you clearly comprehend the course of treatment in the plan;
- Comply with the plan of care and clinical instructions;
- Notify your health care provider and the pharmacy with any potential side effects and/or complications;
- Give accurate clinical and contact information, complete and submit any required forms, and to notify the client management program of changes in this information, and to accept responsibility for your actions, if refusing treatment or not complying with the prescribed treatment and services;
- Agree to a schedule of services and report the necessity to cancel and/or change a previously scheduled delivery of prescription and non-prescription medications and items, or a home visit;
- Respect the rights of pharmacy personnel and/or contractors;
- The responsibility to notify their treating provider of their participation in the client management program if applicable. (Specialty clients only).
Rev. 10/21/22
Filing A Grievance / Complaint
If you wish to file a complaint, please contact the Compliance Officer at U&I. The complaint can be verbal or in writing. All complaints are investigated by the Compliance Officer and changes are made when appropriate.
You may also file a complaint with the following:
U&I Pharmacy
5236 West Seneca Street
Vernon, NY 13476
Phone: (315) 829-4035
Email: info@unipartners.net
And / Or
New York Board of Pharmacy
Complaint Hot Line: 1-800-442-8106
Email: conduct@mail.nysed.gov
ACHC
139 Weston Oaks Court
Cary, NC 27513
Toll Free: (855) 937-2242
Fax: (919) 785-1214
And / Or
URAC
1220 L Street NW • STE 900
Washington, DC 20005
Phone: (202) 216-9010
Privacy Policy
U&I, Inc. USA (U&I) respects the privacy of every individual who visits our web site. By visiting our web site, you accept the practices described in this notice.
Information Collection and Use
U&I is the sole owner of the information collected on this site. We will not sell or share your information to others outside of U&I.
U&I may collect data from visitors to the site via various forms. Completion of any of these forms is optional. The information that is collected via the form is entered into the U&I database. The visitor will be placed on a list to receive U&I email communications, notices of importance to the bleeding disorders community, and others, as well as occasional communications by regular mail. Visitors who do not wish to receive communications from U&I have the opportunity to opt out at any time.
At no time is the personal information collected from a visitor shared with any individual, company, sponsor, vendor, organization, or other entity outside of U&I.
Links
U&I’s website includes links to other online resources. U&I is not responsible for the privacy practices or information on other sites. We encourage our visitors to read the privacy statements of every website they visit.
Notification of Changes
Any changes to this privacy policy will be posted to the Terms of Use page of our web site.
Disclaimer
The information contained on the U&I website is provided for your general information only. U&I does not give medical advice or engage in the practice of medicine. U&I under no circumstances recommends particular treatment for specific individuals and in all cases, recommends that you consult your physician or local treatment center before pursuing any course of treatment.
All information and content on this website are protected by copyright. All rights are reserved. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works, or using any information available on or through the site for commercial or public purposes.
Rev. 7/24/25